Refund and Returns Policy

At Baltic Boutique, we understand that returns are a natural part of e-commerce. Fortunately, our products boast exceptionally low return rates. For instance, our shoes, the category with the highest return and exchange rate, are still well below industry standards at around 10%. All our other product categories have less than a 5% return rate, with most under 1%. Despite these low rates, we are fully prepared to handle returns and exchanges with ease.

Return Policy

You can return items to us under the following conditions:

• The product must be returned within 30 days of the original order date.
• The product should be unused, undamaged, and include all original labels.
• Personalized items cannot be returned.

How to Initiate a Return or Exchange

Please reach out to us for returns or exchanges through the following methods:

• Email: info@baltic-boutique.com
• Live Chat on our website

When contacting us, please provide:

• Your order number.
• Indicate if the item is for a return or an exchange.

Processing Returns and Exchanges

Upon receipt of the returned item, and confirmation that it meets the return conditions, we will either dispatch the replacement item or process a refund to the merchant. Refunds typically take 3-7 workdays to process.

Shipping Fees for Returns & Exchanges

Please note that returns and exchanges incur a shipping fee equal to our standard shipping rates, which can be found here.